Returns & Exchanges

At Magicshine, we want you to be fully satisfied with your high-performance lighting gear. If your purchase doesn't meet your expectations, we offer a 30-day return policy for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Securely place the item, including all original accessories, manuals, and batteries, back into its original retail packaging.

• 3.
  Ship It Back

  Affix the provided return label or ship your package via a trackable carrier to our processing center, ensuring the RMA is clearly marked.

• 4.
  Receive Your Refund

  Once our technicians inspect the product for quality assurance, your refund or exchange will be processed within 5-7 business days.